close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Customer Satisfaction Poll - Customers Only Please

Thread began 3/01/2010 6:13 pm by editor400940 | Last modified 3/06/2010 8:14 pm by editor400940 | 5368 views | 28 replies

carleneBeta Tester

Here's my list of problems:

1) Massively Insufficient documentation. This is a problem with most of your software - but this one is the worst I've seen so far. We are reduced to asking basic questions on this forum, but all of these things should be addressed in a thorough "How To" or "Help" guide that goes into great detail step-by-step how this works. (I remember back in the good old days how fantastic your Data Assist help guide was!) There should be a site map that explains what pages do what - and a Database map to explain how the data flows. This would save most of us hours and weeks of reverse engineering so that we can more easily customize this product.

2) Lots of bugs that aren't documented on the forum in a "KNOWN ISSUES" topic - or on the FAQ. (Goes back to my documentation statement.) One must painstakingly search through this help forum to find answers to major issues that have come up. (Like the USPS test API problem.)

3) Misrepresented as a much simpler solution than it is. It DOES require a thorough knowledge of database structure and CSS and php with dynamic site experience to customize this store one bit.

4) More explanation on how to integrate/customize this store with the WebAssist Dreamweaver extensions if we own them.

5) I haven't tried it behind an SSL yet - but that should be explained/addressed as well in the documentation.

6) Some of my questions on this forum have yet to be addressed. And once again - all would be fine if there was some thorough documentation on how this store works with data and site maps.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...