Sounds like your UPS tech support guy didn't know much about their api.
You can search google and find the answer, that is what I did to find:
There are three different Pickup Type options that affect the live rates. Make sure to select the appropriate Pickup Type that you plan to use with UPS. The different types are:
* Daily Pickup - UPS is scheduled to come by everyday
* Occasional Pickup - you schedule a pick whenever neccesary
* Suggested Retail Rate (UPS Store) - You drop off your packages at a UPS drop off location