is this on the confirm.asp page? if so, when i double click server validations and the one that is for the telephone, I only have 3 options to change and 2 of those are greyed out (allow intl (greyed out), force area code (greyed out) and allow blank entry)
what would I set as the trigger as this would be before they click on the checkout button..?
It sounds to me like you have some validations in place that do not have a corresponding validation show if to show what is failing validation.
all the validations have definitely got a valifdation show if
i am getting myself tied up in knots with this