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Install Problem

Thread began 2/09/2011 12:59 pm by Martin | Last modified 2/10/2011 9:38 am by Martin | 2198 views | 6 replies |

2/09/2011 12:59 pm | #1 Martin

Install Problem

Greetings,

Uploaded files to server, ran install files and all checked out.

Entered serial number and then went to white screen in install/3?

Now I cannot proceed any further...

Any ideas or suggestions?

Thanks,
Martin

2/09/2011 1:47 pm | #2 Jason ByrnesWebAssist

create a new blank php page with the following code in it:

php:

<?php

error_reporting(E_ALL);

ini_set('display_errors','on');

$c = curl_init();

curl_setopt($c, CURLOPT_URL, "https://www.webassist.com/");

curl_setopt($c, CURLOPT_TIMEOUT, 90);

curl_setopt($c, CURLOPT_POST, 1);

curl_setopt($c, CURLOPT_SSL_VERIFYPEER, 0);

curl_setopt($c, CURLOPT_RETURNTRANSFER, 1);

curl_setopt($c, CURLOPT_POSTFIELDS, "");

$result = curl_exec($c);



if(!curl_errno($c)){

  $info = curl_getinfo($c);

  echo 'Took ' . $info['total_time'] . ' seconds to send a request to ' . $info['url'];

} else {

  echo 'Curl error: ' . curl_error($c);

} 

?>

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

<head>

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />

<title>Untitled Document</title>

</head>



<body>

</body>

</html>

this will test the server to make sure it can make a cURL connection to the webassist server. Post back the results of this test.

2/09/2011 2:24 pm | #3 Martin

Hi Jason,

here is what I got back from the page.

Took 0.627995 seconds to send a request to www.webassist.com/

Thanks,

Martin

2/09/2011 3:00 pm | #4 Jason ByrnesWebAssist

hmmm,

on the install/3.php file, add the following code at line 1:

php:

<?php 

error_reporting(E_ALL);

ini_set('display_errors','on');

?>

2/09/2011 5:41 pm | #5 Martin

Hi Jason,

Ok, I tried deleting all the files an re-uploading them again. With the same results.

I installed your error script on the file that initially failed and that was the install/4.php and here is the error that it produced.

Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/install/webassist/themes/Default/templates/install.dwt.php) is not within the allowed path(s): (/var/www/vhosts/cerecclearshot.com/httpdocs:/tmp) in /var/www/vhosts/cerecclearshot.com/httpdocs/install/webassist/themes/install_open.php on line 44

Fatal error: Call to undefined function mysql_set_charset() in /var/www/vhosts/cerecclearshot.com/httpdocs/Connections/PowerStoreConnection.php on line 10

I hope you can help with this as i need to get this site up and running.

Thanks,
Martin

2/10/2011 9:20 am | #6 Jason ByrnesWebAssist

Looks like the host has the open_basedir restriction turned on in the php.ini file.

Power Store will not work in a site with the open_basedir restriction in place. the open_basedir restriction will need to be disabled by the host.

It also looks like the version of MySQL on your site needs to be updated.

Power Store needs MySQL Version 5.2 +

2/10/2011 9:38 am | #7 Martin

Hi Jason,

Ok, I have contacted my hosting provider and I will wait to see what they come back with. I will let you know how it goes...

Thanks,
Martin

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