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Email not sending out when purchase made thru PayPal

Thread begun 6/23/2023 10:39 am by eric284736 | Last modified 7/30/2023 7:11 am by Ray Borduin | 248 views | 3 replies |

6/23/2023 10:39 am | #1 eric284736

Email not sending out when purchase made thru PayPal

Hi Ray,

I think emails are not being sent when a purchase is paid with PayPal. I have an email log that tracks the outgoing email.

This is what is I am seeing:
Email was created for these orders:

1686470874
1686855906
1686939938

Email was NOT created for these orders:
1686602170
1686870672
1687008140
1686974571
1687053421

See PM

6/23/2023 10:42 am | #2 eric284736

see PM

7/10/2023 7:02 am | #3 eric284736

Hi Ray,

After reviewing the database it looks like emails are not being sent when orders are purchased thru PayPal.
I have it setup so that the email is logged (fail/success) when sent but it is not being logged from the PayPal confirm page.

Can you take a look at this page?

Thanks,
Eric

7/30/2023 7:11 am | #4 Ray BorduinWebAssist

Give me a call today and I'll work through it with you.

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