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Timer in WA_iRite.htm

Thread began 10/10/2009 4:32 pm by thomas371445 | Last modified 10/22/2009 10:22 am by Jimmy Wu | 2260 views | 7 replies |

10/10/2009 4:32 pm | #1 thomas371445

Timer in WA_iRite.htm

At an error in iRiteShared.js: rteSB.Nodes has no properties...See attached file

I have cleaned the configuraton cache and deleted the winfiledat file uninstalled and reinstalled and still to no avail.

10/13/2009 11:25 am | #2 Eric Mittman

Thanks for info about the steps you have taken and the screen shot. What is the version of iRite that you have currently installed? There was a recent release of v1.0.3, is this the release you have installed? If not please go to your download area and get the latest version. If it is I can open a ticket for you to get this further checked out.

10/13/2009 7:53 pm | #3 thomas371445

Hi thanks for your response. I have the new v1.0.3 installed it was a couple of days after I installed the new version that I noticed the problem.

10/14/2009 12:45 pm | #4 Eric Mittman

Thanks for that, have you deleted your configuration folder in an attempt to clear the problem? I'm wasn't sure if you had tried this technique yet or just the cache file. Here is a link to a post that discusses renaming or deleting this folder, if this does not work for you please let me know and I will get a ticket logged for you.

showpost.php?p=12293&postcount=2

10/14/2009 1:42 pm | #5 thomas371445

yes I have tried that.

10/14/2009 4:25 pm | #6 Eric Mittman

Ok, thanks for being so patient and working with us to help troubleshoot the issue. I have opened a ticket for you on this, to view the status of this ticket or update it please login and visit your support history.

10/14/2009 4:40 pm | #7 thomas371445

You are welcome and thank you.

10/22/2009 10:22 am | #8 Jimmy Wu

We were able to determine the issue was caused by applying the page to an html page instead of a page that has a server language. I will log this as a bug, since it should alert the user rather than throw a javascript error.

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