Understanding WebAssist Activation

Tutorial created by Ray Borduin, WebAssist

Categories: Data Bridge, Design Extender, eCart, Free Tools, Dreamweaver

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Obtain your Serial Number

1. Log into your account on webassist.com.
   
2. Click on My Account.
   
3. Click on My Downloads.
   
4. Click on the product you want to activate.
   
5. Locate your serial number.
   
6. Press Ctrl (Cmd) + C to copy the serial number to your clipboard.

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Enter your serial number

The activation screen appears the first time you attempt to use the extension.

1. Place your cursor in the first box for entering your serial number.
   
2. Press Ctrl (Cmd) + V to paste your serial number.
   
3. A green check mark will appear beside the serial number when entered correctly.
   
4. Choose Activate once the serial number is correctly entered.

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Why am I asked to activate again?

If you've successfully activated your WebAssist product and are asked to activate it again, the extension is unable to properly write or retrieve the serial number in your installation folder. For example, if the extension is installed under the Administrator profile and you are logged in under a different profile, you may not have write access to the required directory. Installing the extension under the current user profile should resolve the issue in this case.

Another reason users have experienced this problem is because the folder names in the path to the Dreamweaver Configuration folder may include a name that is different from the localized language Operating Systems with which we develop and test our extensions. For example, the Norwegian localization of Windows XP uses the name “programdata” instead of “Application Data” folder.

Common causes of activation failure

Possible reasons for activation failure and their resolutions are listed below.

Too many activations
Sign into your Download Center and select the Clear Activations link. You can clear your activations once every 24 hours. Once cleared, proceed to activate your extension with your serial number.

Wrong serial number
You, most likely, have incorrectly entered the serial number. The most common mistake is to leave space characters before or after the entered value, but it may be a typo when entering the serial number itself. To prevent this problem, copy and paste the serial number – without selecting either of the surrounding spaces - directly from your email or Download Center.

Connection timeout
This occurs when your Internet connection is lost or if a proxy server is being employed. If you are properly connected to the Internet and continue to get this message, visit Tech Support for assistance.

Access denied
This occurs when virus detection software or a firewall solution which is suppressing HTTP access for Dreamweaver. Often you can change a setting to allow access or temporarily disable the software to prevent this problem.

Invalid identifier
If you still get this error, first restart your computer and try activating again. If activation fails, visit Tech Support and we’ll provide instructions so you can use the extension.

Reviews and comments

Comments will be sent to the author of this tutorial and may not be answered immediately. For general help from WebAssist, please visit technical support.

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